Known Issues and Solutions

Issues and their possible solutions are presented below.

Are the DeckLink Duo 2 and DeckLink Quad 2 Supported

Channel Doesn't have a Preview

Disconnects when the Encoder has Low Bandwidth

Erratic Behavior after Update or Restart

Having Issues Streaming HLS with Directory Rollover

Having Issues with CDN Streams

Having Issues with Licensing

Having Issues with 4K Display

Identifying Serial Number of KB Appliance

Identifying your Software Version from the Interface

Missing Channels after a New Install

Not all Video Cards are Detected

Recordings not appearing after a power outage or with low disk space

Web-based Interface Login Not Working

Why does KB Encoder/Transcoder Split Recordings

Please note, these errors can depend on your browser setup.

If this problem persists, please contact our support.