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Disconnects when the Encoder has Low Bandwidth

  • Check your aggregate outbound streaming bitrate using the meters at the top of the KB’s Channel Control Center.

    Outbound_Bitrate_Meter.png
  • Dedicate sufficient bandwidth to the encoder and ensure it is stable. Dedicate 2x the total amount of simultaneous streaming bitrates to account for occasional spikes.

  • Free outgoing bandwidth.

  • Simplify channel configurations to stream less data (less outputs and/or lower encoding bitrate).

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