Below is a listing of basic troubleshooting questions for setting up HMP-Media Gateway pairings.
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Are HMP and the Gateways properly configured?
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Is multicast agent licensed?
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Is the source multicast enabled and provisioned?
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Is the playback device a supported Mac or PC?
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Is the latest Haivision Helper installed on the Mac/PC?
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Is the playback device on a multicast enabled network/segment?
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Is the device on WiFi?
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Is HMP configured for unicast fallback; is that working?
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When you join the event, do you see "Launching multicast agent"?
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Automatic fall-back to unicast (when necessary)
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Smartphones and tablets don't (typically) support multicast
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Network segments that don't support multicast (WAN gaps, WiFi)
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MAC/PC without the Helper installed (or problem with Helper)
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