HMG and HSG

Viewing the Status of Media Gateway Connections

To determine the status of a Media Gateway connection:

  1. On the (Media Gateway) Media Platform screen, see the text next to the status icon or use the following:

svg_status_ok.svg

Connected (Poll requested succeeded within the last 5 minutes).

svg_status_warning.svg

Warning (Some potentially transient error).

svg_status_idle.svg

Disconnected (Last poll response was received over 5 minutes ago).

svg_status_error.svg

Error (Last poll request failed due to authorization, 404, or pairing timeout).

svg_status_starting.svg

Pairing in progress.

svg_status_stopping.svg

Disconnection in progress.

  1. The Media Platform screen also tracks the connection's duration in the Last Connection field.

    Pairing Status
    Pairing Status