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Backup Precautions

Tip

The complex process has been broken down into smaller procedures or steps. To avoid complications, be sure to perform these steps in order. Click the table links above to navigate back and forth between steps.

Important

As this firmware installation requires use of an ISO file, all current configuration and local files will be deleted.

Consequently, before installing the firmware, make sure that:

  • You saved / exported the license settings.

  • You exported the configuration.

  • You saved the IP settings.

Additionally, you might want to save screenshots of various settings:

  • IP inputs
  • Encoder profiles
  • FTP settings
  • Physical outputs
  • Streaming outputs…


Use the following as a checklist and click the ➤ item to expand/collapse the listing to display instructions as needed:


Exporting License Settings

On a StreamHub v3.x, you can export the license settings from the Web User Interface of the server.

  1. In the menu bar, click on admin.
  2. Click on License.
Exporting the Configuration

The procedure varies slightly depending upon your current firmware version. Make a selection from the following tabs based upon your firmware version.

Prior Migration from a 3.x to a 4.x Firmware Version

To export the StreamHub configuration (application settings):

  1. In the menu bar, click on admin.

  2. Click on Export Config button. The StreamHub configuration is saved as a .awj file.

From 4.x Firmware Version

To export the StreamHub configuration:

  1. In the menu bar, click on Settings.

  2. In the sidebar, click on General.

  3. Click on the Export Config button. The StreamHub configuration is saved as a .awj file.

Saving IP Settings

To save IP settings to the server, you can:

  • On-Premise: Connect a VGA monitor and a USB keyboard directly to the server.

  • Remote: Connect a computer to the server using the Ethernet port 2 and a secure shell (ssh) session. 

On-Premise: Via a Monitor and Keyboard Attached to the Server

To save the IP settings using a monitor and keyboard:

  1. Plug a VGA display monitor to the server.

  2. Plug a keyboard to an USB interface on the server.

  3. Power on the server. 

  4. When prompted, follow the directions to log in to the server. The default credentials depend upon your firmware version:

    Firmware Version

    Prior v3.1

    From v3.1

    From 4.0

    Username

    user

    config

    config

    Password

    user

    config

    Password as defined during installation.

    Note

    On a newly delivered unit, the password is defined by Haivision and provided in the plastic label available on the front panel of the server.

    The settings menu appears.

  5. Use the arrow keys to select IP Settings menu (option 2).

  6. Select Interface 1.  

  7. When the current IP Address is displayed, take a picture of the screen being sure to include the network settings (local IP, netmask, and gateway).

  8. Press R, then select Interface 2.

  9. Take a picture of the screen being sure to include the network settings (local IP, netmask, and gateway).

Remote: Via an Ethernet and Secure Shell (SSH) Session with the Server

This method requires use of an:

  • Ethernet cable (not included)

  • Secure Shell (ssh):

    • On Mac or UNIX, use a terminal window to initiate the secure shell (SSH) session.

    • On Windows, you need the Remote Desktop Protocol (RDP) or to install a utility such as PuTTY or Tera Term.

To save the IP settings using an Ethernet port on the Computer:

  1. Plug the computer to the server on the Ethernet Port 2. 

  2. On your computer, open the

    panel and select the Ethernet Settings menu.

  3. Enter the following static IP Address: 192.168.10.200

  4. Open an ssh client application on the computer or a terminal window and enter the following information:

    • Static IP address of the server: 192.168.10.11

    • Port: 5322

    • Connection type (or service): ssh

  5. When prompted, follow the directions to log in to the server. The default credentials depend upon your firmware version: 

    Firmware Version

    Prior v3.1

    From v3.1

    From 4.0

    Username

    user

    config

    config

    Password

    user

    config

    Password as defined during installation.

    Note

    On a newly delivered unit, the password is defined by Haivision and provided in the plastic label available on the front panel of the server.

    The settings menu appears.

  6. Use the arrow keys to select IP Settings (option 2). 

  7. Next, select Interface 1.

  8. When the current IP Address is displayed, from the ssh interface, save a screenshot that includes the network settings for: local IP, netmask, and gateway.

  9. Press R, then select Interface 2.

  10. The current IP Address is displayed.

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