Installing Firmware Updates

Note

Before you can install a firmware update on the Makito X4, you may need to obtain and install a new license (depending on the version limit and expiration date of the currently installed license). For more information, see Managing Licenses. 

When you first receive a Makito X Series appliance, the necessary firmware is pre-installed on it. Firmware upgrades and licenses are issued through Haivision's Download Center on our website at: https://support.haivision.com.

Please note that you may download the latest firmware and documentation by registering via the Haivision Support Portal.

When a firmware upgrade becomes available, you can easily install it from the Web interface. You will first need to copy the upgrade file to your local computer or network.

The firmware upgrade comes in the form of a file with the extension .hai, which when loaded will replace the application on your Makito X Series appliance. The firmware upgrade components are digitally signed, and these signatures are all verified before performing the installation.

This section provides instructions to install a firmware upgrade from the Web interface.

Tip

Do not delete existing licenses before uploading the new license when upgrading to a new release.

Note

If you downgrade to a pre-1.4 release, do not use the personality command. Although it is available (it was in place as a test feature), it requires release 1.4 or later to run properly, and you risk your encoder ending up in a reboot loop.

To install a firmware update:

1. Click Settings on the sidebar, and select the Update tab.
   The Update page opens.
   

   

2. Click Update next to the current version.
   The Update Software panel appears.
   

   

3. Drag and drop the file into the dialogue box, or select the file by clicking Browse.

4. When the filename appears in the dialogue box, click Upload.

   

   Tip

   If you would like to discard the chosen file, click Cancel.

   

5. Wait for the file to be uploaded and verified and the file system synced.

   

   Important

   Remain on this page and do not click anything else in the Makito X4 Web interface during the upload.

   Exceptionally, if your Makito is operating behind a proxy or gateway with a default 30 second timeout, you will either receive an error or be prompted to upload the package again. If this occurs:

   • Wait approximately two minutes and refresh the web page.
   • Upon refreshing, you should see that the package you uploaded is pending installation.
   • Click Reboot to proceed with the update. 

   Alternatively, update your Makito from the CLI using the package command. 

   If any of the package components has been modified or is not signed by a valid certificate, the verification will fail and the downloaded package will be discarded. 
   When the file is uploaded and verified successfully, you will see a confirmation page (as shown in the following example).
   

   

6. Click Reboot. While the unit is rebooting, the Status LEDs will flash, and you will see a warning page (as shown following).

   

   Note

   If you select Reboot Later, the chosen package will be installed upon the next reboot.

   

   

   Caution

   Do not proceed or shut down the system while the Status LEDs are still flashing. Failure to wait could result in damage to your system.

   Once the unit has rebooted, the browser will display the Sign-In page for the Web interface (depending on your Web browser and settings). If not, reload the Sign-In page.

7. Clear your browser cache after the firmware upgrade.
8. Sign in again in order to access the encoder. For more information, see Signing In to the Web Interface.

Note

You can verify the result of the installation on the Messages page. See Managing Messages.