Alerts and Possible Actions

An output has become disconnected.

• Check to see that the FMS server or CDN is operating correctly (see Having Issues with CDN Streams).

Archive file [file name] has experienced an error: [error message].

• Check disk space and permissions (see Viewing System Activity).

• Check archive file (see Accessing the Archive Folder).

Audio buffer reached its limit.

• Check network bandwidth between transcoder and CDN or FMS server (see Having Issues with CDN Streams).

• Check CPU usage on transcoder (see Dashboard or System Status Bar).

Channel has failed to restart.

• Manually start channel (see Starting a Channel).

Channel has HLS (HTTP) segments that were not uploaded due to low upload bandwidth.

• Check bandwidth (see Dashboard or System Status Bar).

• Edit channel configuration to lower bandwidth usage (see Assigning Video and Audio Encoders to the Output Streams).

Encoder has experienced a general error: [error message];

• Record the error message and contact Customer Support for assistance (see Getting Help).

Encoder removed a channel [channel name] because it has passed a set restart limit.

• Reboot the encoder.

• Start the channel. (See Starting a Channel).

Input audio stream is expecting [expected Hz] Hz, but is near [current Hz].

• Check the configuration of the source encoder.

• Check the channel configuration (see Step 2 Input Configuration).

Input does not have enough bandwidth to receive input stream.

• Check bandwidth between source encoder and transcoder (see Disconnects when the Encoder has Low Bandwidth).

• Check channel configuration on source encoder (see Step 2 Input Configuration).

Input video stream is expecting [expected fps] fps, but is near [current fps].

• Check the configuration of the source encoder.

• Check the channel configuration (see Step 2 Input Configuration).

License violation encountered.

• Add a license (see Licensing the KB Encoder).

RTMP input stream has become disconnected.

• Verify the source encoder is operating (see Getting Help).

RTMP input stream is receiving an unexpected audio format. Expected: [an audio format] Receiving: [an audio format].

• Check that the source encoder's output settings match the input settings (see Step 2 Input Configuration and Step 4 Output Configuration).

RTMP input stream is receiving an unexpected video format. Expected: [a video format] Receiving: [a video format].

• Check that the source encoder's output settings match the input settings (see Step 2 Input Configuration and Step 4 Output Configuration).

TS input stream is receiving an unexpected audio format. Expected: Expected: [an audio format] Receiving: [an audio format].

• Check that the source encoder's output settings match the input settings (see Step 2 Input Configuration and Step 4 Output Configuration).

TS input stream is receiving an unexpected video format. Expected: Expected: [a video format] Receiving: [a video format].

• Check that the source encoder's output settings match the input settings (see Step 2 Input Configuration and Step 4 Output Configuration).

Video buffer reached its limit of [limit fps] frames.

• Check network bandwidth between transcoder and CDN or FMS server (see Disconnects when the Encoder has Low Bandwidth).

• Check CPU usage on transcoder (see Dashboard or System Status Bar).