Last updated on Nov 25, 2021

Edition Notice

© 2015-2023 Haivision. All rights reserved.

This edition and the products it describes contain proprietary and confidential information. No part of this content may be copied, photocopied, reproduced, translated or reduced to any electronic or machine-readable format without prior written permission of Haivision. If this content is distributed with software that includes an end-user agreement, this content and the software described in it, are furnished under license and may be used or copied only in accordance with the terms of that license. Except as permitted by any such license, no part of this content may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, recording, or otherwise, without the prior written permission of Haivision Systems, Inc. Please note that the content is protected under copyright law even if it is not distributed with software that includes an end-user license agreement.

About Haivision

Founded in 2004, Haivision is now a market leader in enterprise video and video streaming technologies. We help the world’s top organizations communicate, collaborate and educate. Recognized as one of the most influential companies in video by Streaming Media and one of the fastest growing companies by Deloitte’s Technology Fast 500, organizations big and small rely on Haivision solutions to deliver video. Headquartered in Montreal, Canada, and Chicago, USA, we support our global customers with regional offices located throughout the United States, Europe, Asia and South America.


The Haivision logo, Haivision, and certain other marks are trademarks of Haivision. CoolSign is a registered trademark licensed to Haivision Systems, Inc. All other brand or product names identified in this document are trademarks or registered trademarks of their respective companies or organizations. 


The information contained herein is subject to change without notice. Haivision assumes no responsibility for any damages arising from the use of this content, including but not limited to, lost revenue, lost data, claims by third parties, or other damages.

If you have comments or suggestions, please contact

While every effort has been made to provide accurate and timely information regarding this product and its use, Haivision Systems Inc. shall not be liable for errors or omissions contained herein or for incidental or consequential damages in connection with the furnishing, performance, or use of this material. 

How to Use This InfoCenter

The LightFlow InfoCenter is a wiki-based documentation site that provides you with all of your documentation needs for configuring and managing LightFlow.


The following conventions are used to help clarify the content.

Typographic Conventions and Elements


Used for the introduction of new terminology, for words being used in a different context, and for placeholder or variable text.


Used for strong emphasis and items that you click, such as buttons.


Used for code examples, command names, options, responses, error messages, and to indicate text that you enter.


In addition to a math symbol, it is used to indicate a submenu. For instance, File > New where you would select the New option from the File menu.


Indicates that text is being omitted for brevity.

Action Alerts

The following alerts are used to advise and counsel that special actions should be taken.


Indicates highlights, suggestions, or helpful hints.


Indicates a note containing special instructions or information that may apply only in special cases.


Indicates an emphasized note. It provides information that you should be particularly aware of in order to complete a task and that should not be disregarded. This alert is typically used to prevent loss of data.


Indicates a potentially hazardous situation which, if not avoided, may result in damage to data or equipment. It may also be used to alert against unsafe practices.


Indicates a potentially hazardous situation that may result in physical harm to the user.

Collapsible Code Blocks

Larger code block samples may be collapsed. Click Expand Source to see the content of the code block.

Sample Code
<?xml version="1.0"?>
<system cpu_count="1" cores_count="1">
  <cpu vendor_id="GenuineIntel" model="15" model_name="Intel(R) Core(TM)2 Quad CPU Q6600 @ 2.40GHz" cpu_speed="0.000" cache_size="6144 KB" physical_id="0" cpu_cores="" cpuid_level="5"/>
  <memory mem_total="1023960 kB"/> 
  <uptime hours="10"/> 
  <capturesources decklink_detected="1">
    <decklinkcard device_name="Intensity Pro" display_name= "Intensity Pro" max_audio_channels="2" number_of_subdevices="1" subdevice_index="0" supports_input_format_detection="0"
      video_input_connections= "HDMI,Component,Composite,SVideo" video_output_connections= "HDMI,Component,Composite,SVideo" 
      audio_input_connections="Embedded,AESEBU,Analog" audio_output_connections= "Embedded,AESEBU,Analog"/> 

Tabbed Information

Sometimes similar or related information is presented in a tabbed document interface (TDI) to allow for easy switching between multiple pieces of content. Simply click the relevant tab to display the information you need and hide any additional content that is not of interest. To see this in action, click the following gray tab entitled, "Another Version of Product."

To perform the procedure for this version of the product:

  1. Do this.
  2. Click that.

To perform the procedure for a different version of the product:

  1. Click this.
  2. Select that.

Progression Bars

When possible, complex procedures have been broken down into smaller tasks to make them more manageable. To help you navigate through the multiple tasks required to achieve your goal, a progression bar appears at the top of each task. Progression bars provide visual cues as to where you are in the overall procedure. 

Example Progression Bar

You can also click a step in the progress bar to jump to that task.


It is recommended that you follow the order in which the tasks are presented to avoid possible complications.

Getting Service Support

For more information regarding service programs, training courses, or for assistance with your support requirements, contact Haivision Technical Support using our Support Portal.