Privacy and Cookies
Last updated on Aug 11, 2020
Collection of Your Personal Information
A unique ID may be assigned to you that will be used to identify your credentials and associated information. We ask you to provide personal information, such as your e-mail address, name, home or work address or telephone number.
While we may collect information about your visit, including the pages you view, the links you click and other actions taken in connection with the Haivision site and services as well as certain standard information that your browser sends to every website you visit, such as your IP address, browser type and language, access times and referring Web site addresses, this information is not linked to any identifiable personal information. Haivision may set and access cookies in order to assist such collection.
Use of Your Personal Information
Haivision collects and uses your information to operate and improve its site and deliver the services or carry out the transactions you have requested. These uses may include providing you with more effective customer service; making the site or services easier to use by eliminating the need for you to repeatedly enter the same information; performing research and analysis aimed at improving our products, services and technologies; and displaying content and advertising that are customized to your interests and preferences. Haivision does not knowingly collect personally identifiable information from children under the age of 13. If Haivision nonetheless discovers that it has received personally identifiable information from an individual who is (or who Haivision has reason to believe is) under the age of 13, Haivision will delete such information from its systems.
Haivision, its affiliates, and subsidiaries may also use your personal information to communicate with you and may send certain mandatory service communications such as welcome letters, billing reminders, information on technical service issues, and security announcements. Haivision, its affiliates, and subsidiaries may also occasionally send you product surveys or promotional mailings to inform you of other products or services available from Haivision and its partners.
Personal information collected through Haivision sites and services may be stored and processed in the United States or any other country in which Haivision or its affiliates, subsidiaries or agents maintain facilities, and by using a Haivision site or service, you consent to any such transfer of information outside of your country. Haivision abides by the safe harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of data from the European Union.
Sharing of Your Personal Information
Except as described in this statement, or when disclosure is required by law (as in response to a subpoena or governmental investigation), we will not disclose your personal information outside of Haivision and its controlled subsidiaries and affiliates without your consent.
We may occasionally hire other companies to provide limited services on our behalf, such as handling the processing and delivery of mailings, providing customer support, hosting websites, processing transactions, or performing statistical analysis of our services. Those companies will be permitted to obtain only the personal information they need to deliver the service. They are required to maintain the confidentiality of the information and are prohibited from using it for any other purpose.
Cookies and Local Browser Storage
You may delete these values at any time using the InfoCenter's User Preferences dialog (see Customizing Your InfoCenter Experience for details) or using your web browser settings. However, you will not be able to take advantage of the benefits they provide.
The following sections list each cookie and browser storage value used on the Haivision InfoCenter.
Confluence Server and Add-Ons
The InfoCenter is built on a Confluence server which includes various add-ons. The server and add-ons create and use the following cookies and local storage:
|help-slider||When changed from default, the width of the sidebar (page tree section) on the InfoCenter.||No||Cookie||Until the browser is closed.|
|jquery.feature.detection.cache||Created by Confluence to store the features of the jquery library we are using.||Yes||HTML5 Local Storage||Until deleted.|
|jquery.feature.detection.cache.useragent||Created by Confluence to list the browser and OS you are using.||Yes||HTML5 Local Storage||Until deleted.|
|JSESSIONID||Unique session ID value for the Java server.||Yes||Cookie||Until the browser is closed.|
Web Traffic Analysis
We use Google Analytics to anonymously track InfoCenter traffic and usage. This allows us to analyze how many users use our site and their behavior on the site, so that we can enhance the overall customer experience. Google's privacy statement is available at: https://policies.google.com/privacy.
The following table lists the cookies used and stored by Google Analytics. More details are available here: https://developers.google.com/analytics/devguides/collection/analyticsjs/cookie-usage.
|_ga||Recognizes the user.||No||Cookie||2 years|
|_gat_gtag_[Website ID]||Identifies InfoCenter website.||No||Cookie||1 minute|
|_gid||Recognizes the user.||No||Cookie||24 hours|
Our Own Cookies
We created the following cookies to customize the InfoCenter:
To revoke your consent, delete all cookies and ignore the consent banner. Only the required cookies will be re-created.
|collapseFooter||Stores your preference to expand or collapse the footer in the bottom right of the InfoCenter screen.||No||Cookie||10 years|
|globalGlossary||(Google Chrome only) List of terms in the Haivision glossary. Used for highlighting terms found on pages. Saves processing time when browsing each page on the InfoCenter.||No||HTML5 Session Storage||Until the browser is closed.|
|localGlossary_xxx||(Google Chrome only) Device-specific glossary terms. See above.||No||HTML5 Session Storage||Until the browser is closed.|