Configuring Modem Bands

Important

If modem bands are not set in automatic mode or if they are not all selected, a star is displayed on the modem line.

You can configure modem bands using:

Default Mode – keeps it simple by limiting required fields to Network Mode and Preset.
Expert Mode – gives you access to all bands.

Depending on whether you are working locally from the unit panel or remotely from the web interface, choose from the following tabs.

Unit Panel

Default Mode

From the Home menu, use the wheel to select
> MOD >
> Frequency Bands.
Choose one of the following for the Network Mode: Auto, 5G/4G, 5G Only, 4G Only, 3G Only.
Note
- 5G/4G and 5G only are available on the Air220-5G and Air320e-5G models.
- For 5G networks operating in Non-Standalone mode (NSA), select 5G/4G settings.
Use the wheel to select the Preset field and choose either: All Bands or Low Frequency.

Note

Low Frequency bands are useful for indoor operations.
Use the wheel to select the Carrier field and select an image in the list.

Note

Air220-5G and Air320-5G models only: Selecting the carrier-specific firmware may be mandatory to comply with some local regulations (e.g. Japan). In common cases, you should always keep the generic firmware selected. Should you have any doubt, please contact our support team.
To save your configuration, turn the wheel to select
.
Press the wheel to confirm.

From the Home menu, use the wheel to select
> MOD >
> Frequency Bands.
Use the wheel to switch the toggle button and enable the Expert Mode. All bands are displayed on the screen.
Turn and press the wheel to unselect the different cellular bands. The green dots (
) turn to gray (
).
Select
to save.

From the Web Interface

From the dashboard, in the Networks section, click the
icon on an active modem.
In the Frequency Bands section's Mode list, ensure Default mode is selected.
In the Network Mode dropdown select a mode (Auto, 3G only, etc.).
In the Preset dropdown, select either All Bands or Low Frequency.

Note

Low Frequency bands are useful for indoor operations.
Click the Apply button.

From the Dashboard, in the Network Sections, click the
icon on an active modem line.
In the Frequency Bands section's Network Mode dropdown, select Expert mode. The display updates to show the various frequency bands.
Enabled bands show a green background, while disabled bands show a dark gray background. Click each icon to enable/disable them as desired.
Click the All On and All Off buttons to enable/disable all frequencies within the respective 4G or 3G bands.
Click the Apply button.

Note

5G modem bands are available for Air220-5G and Air320-5G models only.
Selecting the carrier-specific firmware may be mandatory to comply with some local regulations (e.g. Japan). In common cases, you should always keep the generic firmware selected. Should you have any doubt, please contact our support team.