Alarm Messages
Message | Solutions |
---|---|
Authentication failed |
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Bad video synchronization |
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Connection lost | The unit has been disconnected from the Internet Network. Check your internet connection. |
Connection to input closed by server | The unit has been disconnected from the server by the user of the StreamHub. |
Connection to input not authorized for this product | The unit tries to connect to a receiver's channel not available for this type of product. Edit the profile to connect to the receiver in the settings of the unit: select another channel (see Adding a Destination Profile). |
Connection to receiver failed | Edit the profile to connect to the receiver in the settings of the unit: select another channel or select the Auto-connect option (see Adding a Destination Profile. |
Connection to server failed (invalid license / expired license / no license found) |
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Connection to server failed (max devices reached) | There are no more available channels on the server to connect a unit. Select another receiver (see Adding a Destination Profile). |
Error: check server profile | The server profile is not configured properly (see Adding a Destination Profile). |
Failed to connect to the server |
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Missing audio signal on HDMI | If the source should embed audio signals, please check the camera settings. |
Missing signal on SDI/HDMI | Check that the source set in the video settings corresponds to the actual video input. |
No interface connected |
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Read-only SD card | Unlock the SD card inserted into the unit. |
Receiver not available | Call the MCR. Make sure that the StreamHub is turned on and reachable. |
Receiver not defined | Please see Adding a Destination Profile. |