Alarm Messages

Message	Solutions
Authentication failed	Check username and password entered for the Destination profile used. Ensure you use a StreamHub for which AES is not activated.
Bad video synchronization	Check that the video cable(s) are properly connected to the camera and to the unit. On the Web Interface, check that the video input standard is properly identified.
Connection lost	The unit has been disconnected from the Internet Network. Check your internet connection.
Connection to input closed by server	The unit has been disconnected from the server by the user of the StreamHub.
Connection to input not authorized for this product	The unit tries to connect to a receiver's channel not available for this type of product. Edit the profile to connect to the receiver in the settings of the unit: select another channel (see Adding a Destination Profile).
Connection to receiver failed	Edit the profile to connect to the receiver in the settings of the unit: select another channel or select the Auto-connect option (see Adding a Destination Profile.
Connection to server failed (invalid license / expired license / no license found)	The license applied on the server is invalid, expired or there is no locense applied on the server. You cannot connect the unit to this server until a valid license is applied on the server.
Connection to server failed (max devices reached)	There are no more available channels on the server to connect a unit. Select another receiver (see Adding a Destination Profile).
Error: check server profile	The server profile is not configured properly (see Adding a Destination Profile).
Failed to connect to the server	The bandwidth is not sufficient to connect to the server. Wrong IP address or port set for the StreamHub. Check that destination profile settings are properly configured.
Missing audio signal on HDMI	If the source should embed audio signals, please check the camera settings.
Missing signal on SDI/HDMI	Check that the source set in the video settings corresponds to the actual video input.
No interface connected	Check that the network interfaces of the unit are enabled. Check that the SIM card is identified and that the modem is properly connected to network. Check the Ethernet cable.
Read-only SD card	Unlock the SD card inserted into the unit.
Receiver not available	Call the MCR. Make sure that the StreamHub is turned on and reachable.
Receiver not defined	Please see Adding a Destination Profile.