Getting a Report File
The Haivision support team might ask for a report file when investigating an issue.
Note
Only the admin can get a report file.
To download a report file:
- From the menu bar click on Tools.
- In the sidebar, click on System.
- Click on the button.
- After a few seconds an alert appears at the bottom of your browser window showing that the report is ready for download.
- Click the Download button.
Your browser downloads a file with the file name format of streamhub-<name>-<timestamp>.bin
. You may send this file to Haivision Support. Please include a description of the issue, as well as the date and time when it occurred.