Getting a Report File

The Haivision support team might ask for a report file when investigating an issue.

Note

Only the admin can get a report file.

To download a report file:

1. From the menu bar click on Tools.
2. In the sidebar, click on System.
3. Click on the

   

   button.
4. After a few seconds an alert appears at the bottom of your browser window showing that the report is ready for download.
   

   

5. Click the Download button.

Your browser downloads a file with the file name format of streamhub-<name>-<timestamp>.bin. You may send this file to Haivision Support. Please include a description of the issue, as well as the date and time when it occurred.