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Getting a Report File

The Haivision support team might ask for a report file when investigating an issue.


Only the admin can get a report file.

To download a report file:

  1. From the menu bar click on Tools.
  2. In the sidebar, click on System.
  3. Click on the
  4. After a few seconds an alert appears at the bottom of your browser window showing that the report is ready for download.
  5. Click the Download button.

Your browser downloads a file with the file name format of streamhub-<name>-<timestamp>.bin. You may send this file to Haivision Support. Please include a description of the issue, as well as the date and time when it occurred.

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