Haivision's support team may ask for a Report File that you can send by email to help them in investigating about unexpected behaviours of Haivision transmitter unit.
You can generate a report either from the transmitter unit panel or from its web interface.
From the Unit Panel
From the Home menu, use the wheel to select > > Report.
A report is generated and accessible from the Web Interface.
From the Web Interface, click on Settings > Reports.
Click on button next to the report that you want to download. A report file (.bin) is generated.
Attach the .bin file to an email in which you explain the issue you are facing, and send it to Haivision's support team.
From the Web Interface
Click Settings > Report.
Click Generate. A report file (.bin) is generated.
Click next to the generated report file. Attach the .bin file to an email in which you explain the issue you are facing and send it to Haivision's support team.
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