Haivision's support team may ask for a Report File that you can send by email to help them in investigating about unexpected behaviours of Haivision transmitter unit.
You can generate a report either from the transmitter unit panel or from its web interface.
From the Unit Panel
From the Home menu, click on .
Click on and click on .
Click on Report. A report is generated. It is accessible from the Web Interface or from the SD card (if present).
From the Web Interface, click on Admin > Reports History.
Click on the report that you want to download. A report file (.bin) is generated.
Attach the .bin file to an email in which you explain the issue you are facing, and send it to Haivision's support team.
From the Web Interface
Click on Admin > Get Report.
Click on Download. A report file (.bin) is generated.
Attach the .bin file to an email in which you explain the issue you are facing and send it to Haivision's support team.
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