Getting a Report File

Haivision's support team often asks for a report file in order to investigate the issues you may face. Only the administrator can get a report file.

1. Click on admin.
2. Click on Get report. A message prompts you when the report is ready.
3. Click on Download to download the file on your computer.

You can now send the report file by email to Haivision's support team along with the description of the issue you have faced as well as the date and time when it occurred.