Error Messages
Message | Meaning / Solution |
---|---|
No more user session available. Please close a few sessions before logging in again. | The maximum number of connected user session is reached. The maximum number is fixed to 50. |
A field unit cannot connect to the Manager | |
Field Unit message: Connection to server failed Or Authentication Failed | The field unit can no longer connect to the Manager. There are two potential solutions:
|
The Manager cannot connect a field unit to a receiver’s input | |
No receiver registered | Register at least one receiver to the Manager. |
No online receiver | Enable at least one receiver or check the receiver connection. |
As no booking is found, Live on [field unit identifier] ([Product name]) requires at least one receiver within the group [name]. | Configure at least one receiver in the same group as the field unit. |
Forward action on [field unit identifier] ([Product name]) requires at least one receiver within the group [name]. | All the inputs belonging to the group are already online, reserved for live transmissions coming from other field units. |
Invalid input linked to the locked output for [field unit identifier] ([Product name]). | The receiver’s output is locked on an input. The Manager can’t change this output setting as the receiver version is anterior to 3.3.3. |
Input reserved for [field unit identifier] (Product name) is busy. | The input reserved for the live transmissions coming from this field unit is busy (another field unit is connected to the input–direct connection between the field unit and the receiver-). There are two potential solutions:
|
Receiver of input reserved for [field unit identifier] (Field Unit’s Product Name) is disabled. | The receiver to which belongs the reserved input for the live transmissions coming from this field unit is disabled. There are two potential solutions:
|
Receiver of input reserved for [field unit identifier] (Field Unit’s Product Name) is offline. | The receiver to which belongs the reserved input for the live transmissions coming from this field unit is offline. There are two potential solutions:
|
Input not available for [field unit identifier] | No input available on this receiver. |
I case you need to contact Haivision support team, make sure to provide them with all information that might be useful: the issue you are dealing with, the public IP address, the firmware version, the ISO version, the hardware ID....