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Installing Firmware Upgrades


The Upgrade page is only accessible to administrators

When you first receive a Makito X Series appliance, the necessary firmware is pre-installed on it. Firmware upgrades and licenses are issued through Haivision's Download Center on our website at:

Please note that you may download the latest firmware and documentation by registering via the Haivision Support Portal.

When a firmware upgrade becomes available, you can easily install it from the Web interface. You will first need to copy the upgrade file to your local computer or network.

The firmware upgrade comes in the form of a file with the extension .hai, which when loaded will replace the application on your Makito X Series appliance. The firmware upgrade components are digitally signed, and these signatures are all verified before performing the installation.

This section provides instructions to install a firmware upgrade from the Web interface.


Do not delete existing licenses before uploading the new license when upgrading to a new release.

To install a firmware upgrade:

  1. On the Administration page, click Upgrade on the sidebar.
    The Upgrade page opens.
    Upgrade Page
  2. Click Browse and select the file in the Open File dialog box.
  3. When you see the filename in the text box, click Upload.


    To select a different file, Click Change.


    Wait for the file to be uploaded and verified and the file system synced. Remain on this page and do not click anything else in the Makito X Web interface during the upload.

    If any of the package components has been modified or is not signed by a valid certificate, the verification will fail and the downloaded package will be discarded.
    When the file is uploaded and verified successfully, you will see a confirmation page (as shown in the following example).

  4. Click Reboot. While the unit is rebooting, the Status LEDs will flash, and you will see a warning page.


    Do not proceed or shut down the system while the Status LEDs are still flashing. Failure to wait could result in damage to your system.

    Once the unit has rebooted, the browser will display the Sign-In page for the Web interface (depending on your Web browser and settings). If not, reload the Sign-In page.


    It's a good idea to clear your browser cache after the firmware upgrade.

  5. Sign in again in order to access the decoder. For more information, see Signing In to the Web Interface.


    You can verify the result of the installation on the Messages page.

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