Returning the Eval Kit

Once the evaluation is over, we kindly ask that you pack all items in the original shipping containers using the checklist below (you'll find a printed copy of this checklist in the kit).

2 x packing boxes with foam inserts
Transmitter unit, including:
- Transmitter battery (please attach to transmitter unit)
- Battery charger
- 64 GB SD card (pre-installed in transmitter unit)
- 6 x SIM cards (pre-installed in transmitter unit)
Power adapter for transmitter unit
Power cable for transmitter power adapter
StreamHub server
Power cable for StreamHub server
2 x 1.5m green coaxial/SDI cables
2 x 1.5m black/gray CAT 6 cables

Warning

Before shipping, make sure the transmitter is powered OFF by applying a long press to the power button.

When returning your Live In Five evaluation kit, please follow these guidelines to avoid damage during shipment and possible repair costs:

Shipping the equipment in its original packaging will ensure the product is not damaged.
Your organization will be liable for any loan equipment that is received damaged if it was not returned in the original packaging.
If you have lost the original packaging and require a replacement, please contact us using the information below.

When you have finished packing, affix the return labels provided and contact the freight forwarder to arrange pick-up.

Contact Information

Phone: 1-877-224-5445 / 514-334-5445
Email: rmaadmin@haivision.com