Returning the Eval Kit
Once the evaluation is over, we kindly ask that you pack all items in the original shipping containers using the checklist below (you'll find a printed copy of this checklist in the kit).
- 2 x packing boxes with foam inserts
- Transmitter unit, including:
- Transmitter battery (please attach to transmitter unit)
- Battery charger
- 64 GB SD card (pre-installed in transmitter unit)
- 6 x SIM cards (pre-installed in transmitter unit)
- Power adapter for transmitter unit
- Power cable for transmitter power adapter
- StreamHub server
- Power cable for StreamHub server
- 2 x 1.5m green coaxial/SDI cables
- 2 x 1.5m black/gray CAT 6 cables
Warning
Before shipping, make sure the transmitter is powered OFF by applying a long press to the power button.
When returning your Live In Five evaluation kit, please follow these guidelines to avoid damage during shipment and possible repair costs:
- Shipping the equipment in its original packaging will ensure the product is not damaged.
- Your organization will be liable for any loan equipment that is received damaged if it was not returned in the original packaging.
- If you have lost the original packaging and require a replacement, please contact us using the information below.
When you have finished packing, affix the return labels provided and contact the freight forwarder to arrange pick-up.
Contact Information
Phone: 1-877-224-5445 / 514-334-5445
Email: rmaadmin@haivision.com