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Returning the Eval Kit

Once the evaluation is over, we kindly ask that you pack all items in the original shipping containers using the checklist below (you'll find a printed copy of this checklist in the kit).

  • 2 x packing boxes with foam inserts
  • Transmitter unit, including:
    • Transmitter battery (please attach to transmitter unit)
    • Battery charger
    • 64 GB SD card (pre-installed in transmitter unit)
    • 6 x SIM cards (pre-installed in transmitter unit)
  • Power adapter for transmitter unit
  • Power cable for transmitter power adapter 
  • StreamHub server
  • Power cable for StreamHub server 
  • 2 x 1.5m green coaxial/SDI cables
  • 2 x 1.5m black/gray CAT 6 cables


Warning

Before shipping, make sure the transmitter is powered OFF by applying a long press to the power button.


When returning your Live In Five evaluation kit, please follow these guidelines to avoid damage during shipment and possible repair costs:

  • Shipping the equipment in its original packaging will ensure the product is not damaged.
  • Your organization will be liable for any loan equipment that is received damaged if it was not returned in the original packaging.
  • If you have lost the original packaging and require a replacement, please contact us using the information below.

When you have finished packing, affix the return labels provided and contact the freight forwarder to arrange pick-up.

Contact Information

Phone: 1-877-224-5445 / 514-334-5445
Email: rmaadmin@haivision.com


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