Downloading and Installing Haivision Helper
Haivision Helper is usually installed by IT administrators, but anyone with the proper login credentials can download and install the app manually.
Downloading Haivision Helper
To download the Haivision Helper installer:
- In a browser window log in to the Haivision Support Portal.
- In the search box enter "Haivision Helper" and click the Search button.
- Click Files in the left column to show only files available for download.
Locate the latest Haivision Helper version, click on the appropriate OS package: Apple User, Apple Enterprise, Windows User, or Windows Enterprise.
Tip
Click the "Last Modified Date" column header to sort the listings by date to easily locate the latest version.
- Click Download.
A .zip archive is downloaded to your computer.
Installing Haivision Helper
Default Installation Path
The default Haivision Helper installation path is shown below. For the Enterprise versions, see Advanced Deployment Options to customize the location.
Helper Version | Default Location |
---|---|
Windows User | %LOCALAPPDATA%\Haivision\Helper |
Windows Enterprise |
|
macOS User | $HOME/Library/Application Support/com.haivision.helper |
macOS Enterprise | $HOME/Library/Application Support/com.haivision.helper |