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System Requirements

The OS requirements depend on the version of Haivision Helper you choose to use:

  • Windows User and Enterprise — Microsoft Windows 7, 8, and 10+
  • macOS User — Apple macOS 10.7+
  • macOS Enterprise — Apple macOS 10.13+

Important

If using the Microsoft Edge browser, the "allow localhost loopback" setting must be enabled for Haivision Helper to function.

  1. In the Edge browser, type about:flags in the address bar and press Enter.
  2. Check the "allow localhost loopback" checkbox.
  3. Restart the browser for the change to take effect.

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If this problem persists, please contact our support.

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