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How to Update Haivision Helper

Updates to Haivision Helper may include new features, bug fixes, and/or security enhancements, and are hosted on the Haivision update server. At a configurable interval (by default, every 24 hours starting from when the user logs in), Haivision Helper contacts the update server and downloads and installs the latest applicable update.

There are currently two options for updating the Haivision Helper application:

  1. It can be updated via the Haivision update server: by default, each instance of Haivision Helper sends out a daily update request.
  2. It can be updated via the customer’s own update server: updates for Haivision Helper can be hosted on a non-Haivision server, if required. Only a basic Web server is needed to serve a few files, and Haivision Tech Support can assist with the setup. To do so, the customer must host three files on a Web server. The necessary files will be supplied by Haivision on an as-needed basis. The Helper is then configured by setting the environment variable HAIVISION_HELPER_FORCE_UPDATE_URL to point to the hosted location. See Environment Variables and Technical Details.
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