Troubleshooting Multicast
Below is a listing of basic troubleshooting questions for setting up HMP-Media Gateway pairings.
- Are HMP and the Gateways properly configured?
- Is multicast agent licensed?
- Is the source multicast enabled and provisioned?
- Is the playback device a supported Mac or PC?
- Is the latest Haivision Helper installed on the Mac/PC?
- Is the playback device on a multicast enabled network/segment?
- Is the device on WiFi?
- Is HMP configured for unicast fallback; is that working?
- When you join the event, do you see "Launching multicast agent"?
- Automatic fall-back to unicast (when necessary)
- Smartphones and tablets don't (typically) support multicast
- Network segments that don't support multicast (WAN gaps, WiFi)
- MAC/PC without the Helper installed (or problem with Helper)