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Licensing Your HMP

This section provides instructions to update your Haivision Media Platform license from the Web interface. For major releases or when purchasing licensed options, you need to obtain a valid license key from Haivision Technical Support and apply it before updating. For example, KLV, EPG, Network Storage, and Multicast Agent support are licensed options.


  • Any update (other than a maintenance release, such as version 3.x.x) requires a new license.
  • Haivision Media Platform is available in product editions to suit different applications. For more information, see Product Editions.

To update your license:

  1. Click the 
     icon and select Administration from the navigation drop-down menu.
  2. Click System Settings on the toolbar and then click Licensing on the sidebar.
    The License pane opens, showing the installed license, including its expiration date, product edition, and licensed features.

    Current License Info


    • With VM installations, the display shows the Instance UUID and CPU ID (if available); Whereas with regular (non-VM) installations, those two fields are not displayed.
    • With HA installations, license details of the secondary servers also appear.
  3. To request a license for your product:

    1. Log in to the Haivision Support Portal.

    2. After logging in, click License Requests.

    3. Click the New button.

    4. Select the appropriate device type and click the Next button.

    5. Fill in the form with the appropriate information, and click Save.

    Your license request is submitted and you will be contacted by a Haivision representative shortly with a license key for your product.

  4. After you receive the license file from Haivision, drag it into the HMP License Update drag area or click Choose a file.


    With HA installations, ensure that all nodes are online and available before installing a new license.

  5. Click Upload to upload the license to HMP.
    The features of your license appears in the License Features section.

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