Troubleshooting Multicast

Below is a listing of basic troubleshooting questions for setting up HMP-Media Gateway pairings.

• Are HMP and the Gateways properly configured?
  • Is multicast agent licensed?
• Is the source multicast enabled and provisioned?
• Is the playback device a supported Mac or PC?
  • Is the latest Haivision Helper installed on the Mac/PC?
• Is the playback device on a multicast enabled network/segment?
  • Is the device on WiFi?
  • Is HMP configured for unicast fallback; is that working?
• When you join the event, do you see "Launching multicast agent"?
• Automatic fall-back to unicast (when necessary)
  • Smartphones and tablets don't (typically) support multicast
  • Network segments that don't support multicast (WAN gaps, WiFi)
  • MAC/PC without the Helper installed (or problem with Helper)