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Managing Device Licenses

To license a paired device through EMS:

  1. Click the checkbox next to the device you wish to license.
  2. Click Actions and select Get Serial Numbers to generate a .CSV file containing the device serial number.
    Device Actions Menu
  3. Follow the link to the Support Portal and sign in with your Haivision account.
    Haivision Support Portal Login
  4. Upload the generated .CSV file and complete the steps for requesting a valid license. Once you have obtained a valid license file, it can be uploaded to EMS for deployment.
  5. In the side menu under Devices, click Files.
  6. Select Licenses from the Navigation Toolbar.
    Licenses Pane
  7. Click Upload License. The license repository opens.
  8. Click Browse and select the desired license file or drag and drop the file onto the highlighted area.
  9. Click Upload. Once uploaded, the license is available for deployment.
    License Upload Success Message
  10. Click Go to Device List to return to the Devices screen.
  11. Click the checkbox next to the device(s) you wish to license.


    In order to be licensed, a device must be online. When licensing multiple devices at once, EMS ignores any offline devices.

  12. Click Actions.
  13. From the drop-down menu, select Install Licenses.
    License Selection Window
  14. Select the desired license from the license repository.
  15. Click Next.
    License Deployment Confirmation
  16. Confirm the correct device and license are selected and click Start Deployment.

The device will restart once the license has been deployed.

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