The Haivision support team may ask that you email a Report File to help them in investigating any unexpected behaviors. To generate a report from the Unit Panel or from the Web Interface, see the tabs below:
Unit Panel
From the Home menu, tap >> Report.
A report is generated. It is accessible from the Web Interface or from the SD card (if present). See the Web Interface tab to download the file.
Web Interface
In the sidebar, click Settings.
Click the Reports tab.
Click the Generate button to create a new report.
After the report is generated, click the icon next to the new report to download it.
The report file (.bin) is downloaded by your browser.
Attach the .bin file to an email in which you explain the issue you are facing and send it to our support team via the Haivision Support Portal.
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