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Configuring Modem Bands

Important

If modem bands are not set in automatic mode or if they are not all selected, a star is displayed on the modem line.

You can configure modem bands using:

  • Default Mode – keeps it simple by limiting required fields to Network Mode and Preset.
  • Expert Mode – gives you access to all bands.

Depending on whether you are working locally from the unit panel or remotely from the web interface, choose from the following tabs.

Unit Panel

Default Mode

  1. From the Home menu, tap
    Network icon
    > MOD >
    Settings icon
    > Frequency Bands    .
  2. Choose one of the following for the Network Mode:
    • Auto
    • 4G Only

    • 3G Only

  3. Tap on the Preset field and choose either All Bands or Low Frequency.

    Note

    Low Frequency bands are useful for indoor operations.

  4. Tap on the Carrier field to select an image in the list.

    Note

    Selecting the carrier-specific firmware may be mandatory to comply with some local regulations (e.g., Japan). In common cases, you should always keep the generic firmware selected. Should you have any doubt, please contact our support team.

Expert Mode

  1. From the Home menu, tap
    Network icon
    > MOD >
    Settings icon
    > Frequency Bands    .
  2. Tap the toggle button to enable Expert Mode. All bands are displayed on the screen.
  3. Tap
    Green icon
    to unselect the different cellular bands. The green dots turn to grey.
  4. Tap
    Save icon
    to save.
Web Interface

Default Mode

  1. From the Dashboard, in the Networks section, click the
    Settings icon
    icon on an active modem.
  2. In the Frequency Bands section's Mode list, ensure Default mode is selected.
    Frequency Bands Default
  3. In the Network Mode dropdown, select a mode (Auto, 3G only, etc.)

  4. In the Preset dropdown, select either All Bands or Low Frequency.

    Note

    Low Frequency bands are useful for indoor operations.

  5. Click the Apply button.

Expert Mode

  1. From the Dashboard, in the Networks section, click the
    Settings icon
    icon on an active modem.

  2. In the Frequency Bands section's Network Mode dropdown, select Expert mode. The display updates to show the various frequency bands.

    Frequency Bands Expert

  3. Enabled bands show a green background, while disabled bands show a dark gray background. Click each icon to enable/disable them as desired.
  4. Click the All On and All Off buttons to enable/disable all frequencies within the respective 4G or 3G bands.

  5. Click the Apply button.

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