If modem bands are not set in automatic mode or if they are not all selected, a star is displayed on the modem line.
You can configure modem bands using:
Standard Mode – keeps it simple by limiting required fields to Network Mode and Preset.
Expert Mode – gives you access to all bands.
Depending on whether you are working locally from the unit panel, or remotely from the web interface, choose from the following tabs.
Using Standard Mode
Unit Panel
From the Home menu, click on > MOD > > Frequency Bands.
Choose one of the following for the Network Mode:
Auto
4G Only
3G Only
Click on the Preset field and choose either:
All Bands
Low Frequency
Note
Low Frequency bands are useful for indoor operations.
Click on the Carrier field to select an image in the list.
Note
Selecting the carrier-specific firmware may be mandatory to comply with some local regulations (e.g. Japan). In common cases, you should always keep the generic firmware selected. Should you have any doubt, please contact our support team.
Web Interface
From the main screen, click on an active modem line.
Click on the Modem tab.
Choose one of the following from the Network Mode menu:
Auto
4G Only
3G Only
Click on the Preset field and choose either:
All Bands
Low Frequency
Note
Low Frequency bands are useful for indoor operations.
Click Apply.
Using Expert Mode
Unit Panel
From the Home menu, click on > MOD > > Frequency Bands.
Click on to enable the Expert Mode. All bands are displayed on the screen.
Click on to unselect the different cellular bands. The green dots turn to grey.
Click on to save.
Web Interface
From the main screen, click on an active modem line.
Click on the Modem tab.
Click to enable Expert Mode. All the cellular bands appear on the screen.
Click to unselect the different cellular bands. The green dots turn to grey ().
Click Apply.
JavaScript errors detected
Please note, these errors can depend on your browser setup.
If this problem persists, please contact our support.
